Terms of Service

Effective October 9, 2026

These terms apply to requests and purchases made through Gifts of Hope LLC at giftsofhopeministries.com. By submitting an order request or paying an invoice, you agree to the applicable terms below.

Products and availability

We offer items intended to help churches and individuals prepare shoebox gifts. Descriptions, photographs, prices, quantities, and availability may change. Product suitability for any particular ministry program should be confirmed with that program's current guidelines. Gifts of Hope is independent and is not affiliated with, sponsored by, or endorsed by Samaritan's Purse or Operation Christmas Child.

Order requests and invoices

Submitting an order request through the website does not charge you or guarantee acceptance. We will review availability, fulfillment options, applicable taxes, and shipping charges, then send a final invoice or quote. You may review the final amount before paying. An order is not confirmed for fulfillment until we accept it and payment arrangements are completed.

Pickup, local delivery, and shipping

Local pickup may be available at no charge by arrangement. Qualifying local delivery in the Staunton or Harrisonburg, Virginia area may be available for $15, subject to confirmation of eligibility and scheduling. For shipped orders, shipping charges are determined after the order request and included in the final invoice before payment. Delivery estimates are not guarantees; carrier delays and circumstances outside our control may affect arrival.

Sales tax and exemptions

Applicable sales tax will be included unless a valid exemption applies. Churches requesting exemption may use the EXEMPT code and must provide appropriate exemption documentation by email within 24 hours of purchase. We will review the documentation before applying an exemption or, where tax has already been collected and a refund is appropriate, refunding the exact eligible tax amount to the original payment method.

Cancellations, returns, and problems

You may decline an invoice before paying. If you need to cancel after payment, contact us promptly; cancellation depends on whether the order has already been prepared or shipped. If an item arrives damaged, defective, or incorrect, email us promptly with the order details and photographs if possible so we can review and offer an appropriate resolution under applicable law. For other return requests, contact us before sending merchandise back. Any approved refund will be communicated to you, including whether return shipping is required. Nothing here limits rights provided by applicable consumer-protection law.

Payment and communications

We may send invoices through Stripe and contact you using the information you provide about your order. Please verify invoice details before paying and contact us if anything appears incorrect.

Changes and contact

We may revise these terms for future orders. The terms in effect when an order is accepted will govern that order unless otherwise agreed. For questions, contact us using the email below.

Questions? Contact darren@giftsofhopeministries.com.